FOR IMMEDIATE RELEASE:
April 18, 2016
Macomb County Clerk now accepts Apple Pay
Paying at the Macomb County Clerk’s office has never been easier, said the Macomb County Clerk / Register of Deeds, who announced today the office now accepts Apple Pay, in addition to all major credit cards. Apple Pay is a mobile payment and digital wallet service by Apple Inc. that lets users make payments using certain products, such as iPhones and Apple Watch-compatible devices, and some iPads.
In 1997, the Macomb County Clerk became the first county clerk to accept credit card payments. Today the Macomb County Clerk / Register of Deeds might be the first government office in Michigan to accept Apple Pay. The Macomb County Clerk said Apple Pay is accepted for court and vital records payments, such as motion fees, birth certificates, marriage licenses, concealed pistol licenses and more. In March, the Macomb County Clerk / Register of Deeds processed more than 3,400 credit card transactions.
“Making county services more accessible is important,” said the Macomb County Clerk. “My staff and I are using technology to make paying for services easier and safer.”
Apple Inc. says gone are the days of searching for your wallet. The wasted moments finding the right card. Now you can use your credit cards, store credit cards, and rewards cards with just a touch. Apple Pay is simple to use and works with the cards you already have on the devices you use every day. And because your card details are never shared when you use Apple Pay — in fact, they aren’t stored on your device at all — using Apple Pay on your iPhone, Apple Watch, or iPad is the safer and more private way to pay. Apple, Inc. says Apple Pay is more secure because, instead of using your actual credit and debit card numbers when you add your card, a unique Device Account Number is used. Actual credit or debit card numbers are never shared by Apple with the county or transmitted with payment. Watch the iPhone Apply Pay Guided Tour
Modernizing payments is not the only area where the Macomb County Clerk has improved customer service.
- 87% of lawyers and court customers who visited the Macomb County Clerk’s court filing counter waited 10 minutes or less in line before being served, according to statistics from April 1 - 14, 2016. According to the State Court Administrator’s Office, the Macomb County Circuit Court is the busiest court when measured by cases per judge. The Macomb County Clerk also implemented a FastPass service so customers can avoid lines and get service even faster than 10 minutes!
- In Macomb County, a jury summons now comes with a driver providing door-to-door transportation from home to the Court Building and back, as the result of a first-in-the-nation plan by the County Clerk / Register of Deeds and Uber, at no cost to the county budget. This program was recently recognized by was recognized by Governing Magazine. It has been extended through May 2016.
- The Macomb County Clerk partners with Suburban Mobility Authority for Regional Transportation to provide free bus tickets to jurors without transportation.
- The Macomb County Clerk started a one-day, one-trial system that reduced jury duty from one week to one day for most jurors and reduced annual costs.
- The Macomb County Clerk provides free wireless Internet service in the jury room so jurors can stay in touch with family or work while waiting to be picked for a trial.
- The Macomb County Clerk partners with the Mount Clemens Public Library to provide free library books on-demand, delivered from any library in the county, waiting when jurors arrive.
- Jurors receive reminder text messages prior to serving, which contain helpful tips. Jurors can sometimes get a cup of coffee, shop or simply get some fresh air, while waiting for a text message directing them to a courtroom. This program started as a partnership with the Mount Clemens business community to provide restaurant-style pagers to jurors, depending on court docket demand.
- The Macomb County Clerk has a “paperless response” system for jury summonses. She provides self-serve kiosks for jurors to check-in upon arrival, answer questionnaires, and update their personal information.
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